FAQ

I forgot my password. What should I do now?

When you click on "My Account" to log in you'll see a 'Forget Password' link. Click the link and enter your email address we will send you an email to reset your password.

Unable to login in?

If you've registered but can't log in, please feel free to reset your password using your registered email address and then log in again with your new password.

If you ordered as a guest and haven't created an account, you won't be able to log in. Please create an account and then contact us to link your order to your account. Please ensure you provide the correct order number, which can be found in the order confirmation email in your email folder.

If you're sure you have created an account but can't log in, you may be using an incorrect email address. Please create an account and then contact us to link your order to your account.

I want to purchase an item I saw online, but you don't have my size. Will it be back in stock?

We are a specialty company and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will show an "expected shipping date" on the order confirmation.

How long does it take to receive pre-order items?

If your order contains only one pre-order item, we'll deliver it on the estimated delivery date stated in the pre-order item's description.

If your order contains two or more pre-order items, we'll deliver them on the later of the estimated delivery dates stated in the pre-order item's description.